Factory Reset on Galaxy S8

[Members_mj7Vwd2]

I am trying to do a factory reset on my old S8 before giving it away. I started with the menu approach, but the system asked for a password before it would wipe my data. I tried all the variants I could remember, but it rejected them all.

So then I went the three button route. I brought up the Android Recovery menu and selected 'Wipe Data/Factory Reset'.

In response I got an error message "fail to open recovery_cause (no such file or directory". The software redisplayed the Android Recovery menu and no data was wiped. I tried this several times with the same result.

How can I get this factory reset done?

Alan

[PaulM1 · Accepted solution]

Hi there, Alan.

My recommendation for Factory resetting your S8 is to follow the steps provided in the guide below:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

Please let me know how you get on with this.

[Members_mj7Vwd2]

Thanks, Paul.

I have tried again and this time it has worked. Not sure why it didn't before, but the phone is reset now.

Regards,

Alan

[PaulM1]

That's brilliant. 😊 I'm really pleased to learn that you're up and running now, and I appreciate you updating the thread accordingly.