21-09-2021 06:53 PM in
Galaxy S21 Series21-09-2021 09:31 PM in
Galaxy S21 Series22-09-2021 05:38 AM in
Galaxy S21 SeriesHello @nico81arg
Please persevere and I'm sure you'll get this booked in.
Perhaps the phone call was lost hence why it cut off.
Other alternatives could be to visit a Samsung Service Centre or if available in your region and for your model of phone check to see if you can book a Doorstep Repair Service from Samsung.
I wish you all the best with this situation. @nico81arg
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
24-09-2021 11:41 AM in
Galaxy S21 Series21-12-2021 04:33 PM in
Galaxy S21 Series21-12-2021 05:12 PM in
Galaxy S21 Series@VitalijaS83: I'm sorry to hear that you have had some trouble with our repair service. I'm not sure what happened with the courier collection option on this occasion, however please reach out to our Help Desk to make them aware of the situation, and an advisor will be able to get this re-arranged for you. Please accept my apologies for any inconvenience you have been caused.
https://www.samsung.com/uk/support/contact/