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Original topic:

Impossible to book a repair

(Topic created on: a month ago)
nico81arg
Explorer
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Galaxy S21 Series
Is someone else having problems to book an in store repair? Over 40 minutes on hold until line cut off...

The customer service is real?
3 REPLIES 3
juneyj
Navigator
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Galaxy S21 Series
No sorry
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BandOfBrothers
Superuser II
Superuser II
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Galaxy S21 Series

Hello @nico81arg 

 

Please persevere and I'm sure you'll get this booked in.

Perhaps the phone call was lost hence why it cut off.

Other alternatives could be to visit a Samsung Service Centre or if available in your region and for your model of phone check to see if you can book a Doorstep Repair Service from Samsung.

I wish you all the best with this situation. @nico81arg 


Current Phone > Samsung Z Fold³ 5G.

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nico81arg
Explorer
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Galaxy S21 Series
Thanks, so far it's been impossible to book a repair.. no one answer on the phone, the website to book the repair doesn't work and the only option they suggested was to send my phone back which can take 2+ weeks... an absolute joke...
So far samsung customer service has been an absolute waste of time.
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