Galaxy buds pro UK

[Chedda1701]

Hoping someone may be able to assist or at least tell me you are in the same boat. I claimed by free galaxy bud pros when I received my s21 ultra in the UK on the 29th January. I had email confirmation stating they will check the claim and confirm in 7 days. I'm still to receive any confirmation of validation or any rejection. Checking online with my reference number, it just states that I will be updated in 7 days. They check/refreshed the advice on the 29th Jan, 5th and 11th Feb. Still nothing and no response from Samsung claims email address. Has anyone had a similar issue? If so, how did you resolve it??

TIA

[BDonny92]

I hadn't received validation within a couple weeks so I called them up, they said they're inundated with claims at the moment but magically about an hour after I called I got my validation through, be patient but maybe give them a call and nudge and you'll have some luck. note, did email a couple of times but had no reply so defo recommended calling

[sadsong]

just not happy every year samsung just keep delaying sending buds by adding days / weeks and now with s21 release there will be wait of more than 45 days. If somebody like me is adding new phone every year this means I will be using phone for 12months but buds for around 9 months. Definitely not a great service from samsung, going forward I think it will be time to move on and explore other brands I believe