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Disappointed

(Topic created on: 08-03-2021 04:47 PM)
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CuteDoll
Explorer
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I am very disappointed that I have received my Samsung s21 ultra on the 23rd of march and still waiting my earbuds. I am just disappointed in Samsung,  and the reason is when I received my phone I shouldn't have to wait weeks on end for an earbud.
Lisa 😔🥲
20 REPLIES 20
CuteDoll
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That's nice joeeye, but having a new phone where you can't stick a earphone in I would expect as soon as you received the phone the earbuds would fellow.
Joeeye
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Not really, the buds were a promotion, as was the tag, so icing on the cake. I'm not hung up over the lack of a wired headphones and charger in the box, seeing as it's price was adjusted accordingly. The fact I've never really used wired headphones for any phone I've had, was a refreshing change to not get these wasteful items for once. Wireless buds are far more convenient and the fact Samsung gave me their best ones yet for free was a good deal.
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CuteDoll
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Yes! the 23rd of February. I am so upset I make a mistake. 🤭🤭
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Ansin
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I ordered directly from Samsung too, I have the phone now but still waiting on the Buds Live. I get it, it's a free gift but why such a long wait.
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Joeeye
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Unfortunately the Buds and tag promotion were only sent out with the phones on pre order. I guess due to COVID logistics for all these free items post launch haven't been so smooth.
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vijaynair
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It generally takes a bit of time. Not the time specified
ChristopherJZ
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@Joeeye I'm really glad you're happy you didn't get any wired earphones or a jack to use any existing earphones you may already own. I didn't get a jack either and I knew this when I pre-ordered the S21 Ultra but though it would be ok because Samsung advertised that if I pre-order the s21 I'd get free buds... my phone arrived on the 28th January and I still have no buds. I can't use any of my existing earphones either, and I used them all the time. I am now in a situation were I have an S21 ultra but am still having to use my old phone because I need to use earbuds. 

So while I'm happy that the lack of wired earphones and jack is suitable for you. it is not suitable for me. Samsung have dropped the ball with this. It's not acceptable.  The fact that it was a promotion is completely irrelevant, if they are advertising free buds with a pre-order the buds form part of the contract of sale and should be supplied in a timely fashion. 

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CuteDoll
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Thanks.
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CuteDoll
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I am still waiting on my earbuds from Samsung, so I can listen to music in my ear on my evening walk. I am just disappointed in Samsung period. 😔
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CuteDoll
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Still waiting on my earbuds from Samsung.😔
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