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Original topic:

Crashing

(Topic created on: 14-10-2021 05:06 PM)
Kerryann23
Explorer
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Galaxy S21 Series
S21 keeps crashing. 

Full network but no one can call me, turns off all the time and can't use anything. 

Any suggestions before I get rid of it! 
P.s samsung active watch is having a meltdown too so this is making me want to sell the lot. 
8 REPLIES 8
xSteveuk
Hotshot
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Galaxy S21 Series
Hi,
This page maybe helpful to you

Samsung Galaxy S21 Phone Keeps Crashing?

https://thedroidguy.com/galaxy-s21-phone-keeps-crashing-1149982
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Beth_S
Moderator
Moderator
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Galaxy S21 Series

Hey @Kerryann23! Is it not letting you call people either or is it just receiving calls that's causing issues? Turn off your device. Take your SIM out, give the gold contacts a rub and put it back into this phone. 

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Kerryann23
Explorer
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Galaxy S21 Series
I have done this. My only options are now to reset back to factory settings again.
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rogersdave77
Helping Hand
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Galaxy S21 Series
Have you tried wiping the partition cache?
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Beth_S
Moderator
Moderator
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Galaxy S21 Series

Is your phone crashing whilst using an app or just when on your phone in general? 

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Kerryann23
Explorer
Options
Galaxy S21 Series
In general its random stuff.
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WelshPaul
Helping Hand
Options
Galaxy S21 Series

As a process of elimination can you put your phone in Safe Mode.

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

This will help to determine if an app is causing this.


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
  • Samsung One Ui 4.0 / Android 12.
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Kerryann23
Explorer
Options
Galaxy S21 Series
It looks like I need to have my phone sent off which could take a long time. Problem is I can't be without a phone due to children's appointments and studying for uni.
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