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Original topic:

Camera issue on the 64MP mode

(Topic created on: 07-07-2021 11:51 AM)
Suman123
Apprentice
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Galaxy S21 Series

My S21 Plus (Exynos) is showing a line on the camera interface for the 64MP mode. Has anyone else also faced the same? My device is brand new - 2 days old. Why is this happening and what should I do? (Screenshot and Images attached). KINDLY HELP!

Screenshot_20210707-003224_Camera.jpg

  • IMG_20210707_003112.jpg

IMG_20210707_003106.jpg

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5 REPLIES 5
Blessed4life
Helping Hand
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Galaxy S21 Series
Hi I've just checked, no I don't just in case you might have a faulty unit with a cracked camera lens, contact samsung.
Better safe than sorry.
Suman123
Apprentice
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Galaxy S21 Series

Yeah, I visited the service center. 

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Suman123
Apprentice
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Galaxy S21 Series

Yeah, visited the service center this morning. They kept the device. Let's see.

DannyT
Moderator
Moderator
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Galaxy S21 Series

Hey there, @Suman123. Can you see any marks on the camera lens at all? Where did you buy your S21? 


Welcome to the Community!

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Suman123
Apprentice
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Galaxy S21 Series

No. No lines visible on the lens. I think it's a software issue as the line is made of many dots. And it has motion.

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