10-07-2022 05:33 PM in
10-07-2022 09:18 PM - last edited 10-07-2022 09:20 PM
If everything in the Galaxy Store, Google Play Store and phone software-update is okay you can't do anything aside from a reset of the camera settings.
If that doesn't help send an error report via the Samsung Members app on the phone where you've the problem. Hopefully they'll resolve it in a next update
11-07-2022 04:54 AM in
16-07-2022 09:48 AM in
In your initial post you've said "My mrs has the same problem ( S20 plus ) . ".
It means it's a software issue and not a specific product hardware problem.
Report it via the Samsung Members app via Text Chat. See what they'll reply but probably they will say "Send an Error Report"'