21-06-2021 01:22 AM
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Hello there,
I just got Galaxy S21 5g a month ago, sometimes whenever someone calls me i cannot hear them but they can hear me.. when i use whatsapp or messanger the calls are going good and no issue with hearing other people calling me, the issue is happening only when I use the normal call. I don't know why this is happening, most likely the S21 5g has this issue.
21-06-2021 05:43 AM - last edited 21-06-2021 08:26 AM
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Try going settings
Mobile Networks
Network Mode
And try
Turning off LTE
Or
If have VoLTE to off
If have wifi calling on
Turn it off
You could also try
When on the
Samsung members page
Click on get help button
At the bottom of the page
And click on interactive
And do a mic test
On phone
Settings
Try Turning off
Calling I'd spam protection
And see if that helps
Also at bottom of your phone
There is tiny pin hole
Give that a good blow
Maybe blocked
21-06-2021 01:02 PM
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Please turn off 5g network as this is the problem. Please go to settings and click on connections and click on mobile network and then please click on network mode and select LTE/3G/2G(auto connect).
19-12-2021 12:05 AM
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Got my S21 in Nov 2021, got the dame problem so clearly not fixed yet.
19-12-2021 04:46 PM
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I also have to say that having a voice problem on a device sold as a phone is a pretty basic error! SAMSUNG Please fix this!
07-01-2022 10:47 PM
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Exactly the same issue. Calls are terrible. Unuseable . Me and the missus have same phones same problems. We can here others they cant here us
07-02-2022 02:34 PM
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have a galaxy note 10 plus. Starting this morning no one can hear me. They hear slight noise but phone is virtually unusable for calls. What do I do?
09-02-2022 05:13 PM
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10-02-2022 09:30 PM
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Hi, same problem here: my sim is not 5G but, even if I disabled the 5G from the settings, after 2-3 days of usage I have this call problem and the only way to temporary solve it is to reboot the phone. Then, after other 2 or 3 days, I have the problem again. Too many people with the same problem, of course it's a software bug!
05-04-2022 05:36 PM - last edited 05-04-2022 05:36 PM
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My phone A71 and my wife and son we all have the same model phone and it's the same problem Samsung should check the firmware more the years go by and Samsung quality is going down.
I guarantee all my next tv/ speakers/phone /hearbud won't be Samsung every single thing I got needed to be replaced or repaired I prefer pay more for other brand and have no problems and more reliable
Samsung is not reliable anymore try to cut corners to make more money for gestionnaire
