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Original topic:

Call quality when receiving and placing calls.

(Topic created on: 24-06-2021 03:30 AM)
Susan Lindsay
Apprentice
Options
Galaxy S21 Series

I purchased a Samsung Galaxy S21 ultra in May. I have had to replace this phone 2 times and it's still giving me the same problem. The problem is I can make calls out I can hear the people sometimes other times I cannot. Also when I receive calls I can't hear them but they can hear me. I have worked with T-Mobile for 4 days in a row resetting my phone, resetting my network and the same problem is happening. Has anyone else had this issue and how did you fix it

9 REPLIES 9
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series

Do this issue continue everywhere you go or in a particular area ? 

Also does this happen with particular contacts or all of them @Susan Lindsay  ?

Do you own the Snapdragon or Exynos Samsung Galaxy s21 Ultra phone  ?




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

LiquidSnake
Helping Hand
Options
Galaxy S21 Series
It may still be T-Mobile responsible. Have you tried using another SIM, to test this theory out?
0 Likes
Marcseem
Apprentice
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Galaxy S21 Series
I have the same issue @Susan Lindsay. I have a Galaxy S21 since the end of May and the situation is getting really frustrating. Do I need to swap the phone?
0 Likes
Sisame
First Poster
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Galaxy S21 Series

I am having the same issue. This phone has been a real pain. I have to attempt calls 3 - 4 times, and sometimes that doesn't work. 

0 Likes
SmallFish
Voyager
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Galaxy S21 Series
But hey Samsung have your money so why would they care?!

The S21 is a disgrace. There seem to be many issues with software and poor quality control.
0 Likes
Susan Lindsay
Apprentice
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Galaxy S21 Series

It happens everywhere I go. With my local and long distance contacts. I have the s21 ultra

Susan Lindsay
Apprentice
Options
Galaxy S21 Series

Yes, they replaced the Sim card. They also reset the sim card.

BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series
That's not good Susan ! So is it the Exynos or Snapdragon version ?




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Darhaas
First Poster
Options
Galaxy S21 Series

I'm having the same exact issue.  I LOVE galaxy but I'm truly regretting trading my note 10 for this device.  Huge downgrade! I cannot understand anyone I talk to and they can't understand me. 

0 Likes