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Original topic:

Black dot on screen

(Topic created on: 10-10-2021 06:04 PM)
Kate_93
Apprentice
Options
Galaxy S21 Series

Random black dot on screen not sure where this has come from, just switched phone on from being out of charge and appeared.

 

 

IMG-20211010-WA0007.jpg

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6 REPLIES 6
CarlH
Moderator
Moderator
Options
Galaxy S21 Series

Hi @Kate_93. That's very circular indeed. Try a Soft Reset to see if it disappears. This doesn't delete anything from your phone, it fixes any minor issues that may be occurring. To do this, hold the 'Power' button and the 'Volume' Down button, both together for ten seconds and your phone will restart. If it's still there after that, place your phone in Safe Mode which will disable third party apps and if your phone is fine during this, it indicates an app is causing it and we recommend deleting apps one by one until you find the culprit. Hold the Power button until Power Off is shown on the screen. Long press on this and it will change to Safe Mode, so tap on that and your phone will restart. To exit Safe Mode, restart your phone as normal. 

Kate_93
Apprentice
Options
Galaxy S21 Series

Thank you for getting back to me, I tried the soft reset, the safe mode and then the full factory reset and it still appears, I guessing it's going to be a fault with the hardware of the phone. Really bizarre 

AshiPhone13
Black Belt 
Options
Galaxy S21 Series
That is horrendous that surely must be a software issue far too round for a hardware issue but I could be wrong.
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Kate_93
Apprentice
Options
Galaxy S21 Series
It's really annoying! I've reset back to factory reset and it's still there, taking it in on Friday to get checked by the team, unless anything could be tried.
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illEez
Voyager
Options
Galaxy S21 Series
You might have the wrong setting in 'Developer Options' set?

If you haven't opened your developer options, go to:

Settings - About Phone - Software Information - tap on 'Build Number' 7 times or until a window appears telling you ' Developer Options enabled' ...then go back into Settings, scroll down to the bottom of the page and click on 'Developer Options' and scroll down until you see an option labelled: Simulate Display With Cutout...click on it and select 'Default', as I am assuming its preset to 'Punch Hole Cutout'?

...if that's not the problem then I'd definitely return the phone for a new one!
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AshiPhone13
Black Belt 
Options
Galaxy S21 Series
Mine developed a screen fault sent it into them and a new one on the way
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