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Original topic:

Auto rotate not working after Software update

(Topic created on: 09-11-2022 10:44 AM)
Thebe69
Journeyman
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After updating to the latest Android software on Galaxy S21 Ultra, the auto rotate function is not working properly. If I put the phone in Potrait , the display will change to horizontal and vice versa. I have tried restarting, and unistalling 3rd party apps but no joy.

Has anyone else got this issue ? It only started happening after the latest One UI5 Upgrade released this month.
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20 REPLIES 20
Vonify
Apprentice
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Software issue, wait for update

Vonify
Apprentice
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its a software problem, nothing related to your phone only, so just wait and eventually there will come out a fix, i have the same issue and many other people too

Thebe69
Journeyman
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Can I ask how you are sure it is a software problem pls ?
Kimgiffiths19
Pioneer
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Try a simple restart, it's worked for me (so far).
Good luck @Thebe69
As you can see, you aren't on your own.
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Thebe69
Journeyman
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Just updated software. Hopefully, the issue is fixed. Let me know please how you all get along with the November update.
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Thebe69
Journeyman
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The problem started again soon after, even after software update .

Have tried everything now, is factory reset the only option left ?
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SocietyGirl
Community Manager
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Have you tried the device diagnostics in the Members app? Could be a hardware fault.


Say hi to us on socials -  @SamsungUK


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Thebe69
Journeyman
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How to check hardware please?
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gsprvn
First Poster
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Even I have the same problem, also samsumg disables other direction landscape rotation

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Members_DLcGdKh
First Poster
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Facing same issue. How to report it to Samsung?

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