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Software Update

(Topic created on: 09-11-2021 07:27 PM)
2233 Views
Darlo2021
Apprentice
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My Samsung s20 Ultra 5g, is still running on android 10. And last security update was September 2020. I've been in touch with Samsung who have told me to factory reset and clear cache. And still shows I have the latest software? 
 
 Can anyone help.
16 REPLIES 16
Ksmy89
Troubleshooter
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Have you owned the phone from new? The last part of your CSC is VOD which means the phone is Vodafone carrier branded.
Darlo2021
Apprentice
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No, I got it as a replacement via Insurance
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Ksmy89
Troubleshooter
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Have you ever got any updates since you've had the phone? It's strange as it looks like the phone's active CSC has been changed at some point from VOD to BTU.
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Darlo2021
Apprentice
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Never had 1 software update 🥺
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Ksmy89
Troubleshooter
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You may find a resolution by posting on xda s20 ultra forum as there will surely be someone on there that understands CSC's and firmware better than me. But I am sure it is do do with the CSC configuration on your phone.
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Darlo2021
Apprentice
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Have you got a link to that or is it on Samsung Members
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