20-12-2022 11:18 AM - last edited 2 weeks ago ) in
Galaxy S20 SeriesHi! Just updated to One UI 5.0 yesterday (Anbroid 13) and noticed that my phone's vibrate function is no longer working (neither calls or messages)! I have already checked the vibration motor function via *#7353# or *#0*#. The phone won't vibrate when running the tests. I started to think that maybe the vibration motor is faulty.
HOWEVER, when I turn on my device, the phone STILL vibrates once when displaying the Samsung logo. So, this means that the vibration motor is still fine but somehow it is not vibrating anymore after updating to One UI 5.
Device model: SM-G988B/DS
HELP anyone?
Solved! Go to Solution.
21-12-2022 11:07 AM - last edited 21-12-2022 11:08 AM ) in
Galaxy S20 SeriesPROBLEM Solved! I actually have an app 'Audio Profiles' installed on my device through which I can very quickly control Sound/Vibrate using pre-defined sound profiles. The vibrate function was turned off in that particular profile I was on at that time yesterday. As soon as I switched to another profile via the 'Audio Profiles' app, the vibrate was BACK!
20-12-2022 11:21 AM in
Galaxy S20 SeriesWhat happens when you try to run the diagnostics in the Members app?
How to use Diagnostics in the Samsung Members app on your Galaxy phone | Samsung UK
SocietyGirl
Say hi to us on socials - @SamsungUK
20-12-2022 11:48 AM in
Galaxy S20 SeriesHi @SocietyGirl , thank you for your speedy reply! I already ran all the diagnostics tests in the Samsung Members app for the vibrate function. The phone did NOT vibrate at all (neither the Call Vibration or Notification Vibration).
As stated in the original post, it only vibrates ONCE right now (upon display of the Samsung logo during boot/reboot of the device).
20-12-2022 11:51 AM in
Galaxy S20 SeriesI'd suggest then, reaching out to @samsunguk on Twitter, Facebook or Instagram then.
SocietyGirl
Say hi to us on socials - @SamsungUK
20-12-2022 11:54 AM - last edited 20-12-2022 11:54 AM ) in
Galaxy S20 SeriesOK, will do and post update here! Thank you!
20-12-2022 12:05 PM in
Galaxy S20 Series@SocietyGirl Are you a Samsung staff? Are there any Samsung support staff monitoring these Support forums?
20-12-2022 12:07 PM in
Galaxy S20 SeriesI am, but the Social Team are best placed to answer your query for sure.
SocietyGirl
Say hi to us on socials - @SamsungUK
20-12-2022 12:07 PM in
Galaxy S20 SeriesI am, but the Social Team are best placed to answer your query for sure.
SocietyGirl
Say hi to us on socials - @SamsungUK
20-12-2022 12:11 PM in
Galaxy S20 SeriesOK, will do that and hope for the best!
21-12-2022 11:07 AM - last edited 21-12-2022 11:08 AM ) in
Galaxy S20 SeriesPROBLEM Solved! I actually have an app 'Audio Profiles' installed on my device through which I can very quickly control Sound/Vibrate using pre-defined sound profiles. The vibrate function was turned off in that particular profile I was on at that time yesterday. As soon as I switched to another profile via the 'Audio Profiles' app, the vibrate was BACK!