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Original topic:

Help Wi-Fi keeps turning off

(Topic created on: 09-03-2023 03:12 PM)
91antoniolopez
Explorer
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Hi 👋 mi wifi keep turning off by it self i have use all my data a few times without realising. To try to fix it i have done the following with not resolve.

1Check Mobile Network Mode
2 check the battery otimatition settings 
3 Forget and reconnect to network
4 Reboot your phone and router
5 Reset network settings
6 Factory Reset the phone

Issue still there 

Now i use bixby routine to keep wifi 😒 on
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12 REPLIES 12
Fiona26
Samsung Members Star ★★
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My mother in law also had this problem with her note 20 ultra. Turns out after the last update turn on WiFi automatically was no longer on. Double check in connections - press the 3 dots in top corner, go to advanced. It will be in there.
91antoniolopez
Explorer
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Hi, thanks. It is on, the problem I got is it keeps turning off automatically.
AndrewL
Moderator
Moderator
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@91antoniolopez: Can you try heading to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Wi-Fi Control History, and check to see if any apps have turned your Wi-Fi off. If you find anything that corresponds with your issue, and it is a third party app, then you may wish to uninstall it to prevent future occurrences. 

Further to the above, please head to Settings > Connections > Data Usage > Mobile Data Only Apps, and either toggle this option off, or remove any apps that you use frequently while connected to Wi-Fi. Let me know how you get on. 

91antoniolopez
Explorer
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Hi thanks, Andrew.
No luck, control history is only Bixby that I'm using as a fix.
And Mobile Data Only Apps is toggled off.
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AndrewL
Moderator
Moderator
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@91antoniolopez: Can you also try heading to Settings > Connections > Wi-Fi > 3 dot > Advanced > Switch To Mobile Data > Off > Wi-Fi Power Saving Mode > Off. If the connection continues to drop, try connecting to another Wi-Fi network, a friend or family members, to see if the issue persists, as this will help to determine if the problem lies with the phone or your current router. 

Johnchances
First Poster
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How? How do you use Bixby to keep wifi on? How did Samsung mess this up sooooooo bad? Internal wifi controller faults on Galaxy phones?

tree_house
First Poster
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Jan 2023 - just started having this issue yesterday.

Have tried ALL the recommended troubleshooting suggestions (except factory reset) and it's still happening.  Does anyone have a good solution?

Have:

  • reset phone
  • reset router
  • gone through the wifi/advanced and switch everything off
  • uninstalled the last app that did an update (only 2 apps updated in the last day)
  • checked wifi control history - only two apps have access to switch wifi on/off 

argh!  can anyone please assist?

 

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ShadowDrayote
First Poster
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Mine just started doing the same thing today. i'll get it turned on for just a moment and then it shuts off instantly or wont turn wifi on at all

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Crazy Carl Felker
First Poster
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Here is what I have just discovered.  I had turned on in the advanced field of wifi that it would turn on and off automatically, when I first turned on this option I was not sure what it would do.  Now I see that this had caused me problems with my wifi being turned off and I just didn't see it or think about it.  I have copied the words for this option when you click on the 3 dots in the upper right hand corner of wifi.

I haveTurn Wi-Fi on/off
automatically
Turn on Wi-Fi automatically when
you're in places you use it frequently
and turn it off elsewhere.

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