30-03-2022 12:45 AM in
Galaxy S20 SeriesHi,
I have Samsung Galaxy S20 Ultra. it started several months ago and I don't know why.
It doesn't look like a full restart. I just see white screen and then lock screen again. Normally if I restart it, I see samsung logo/provider logo/knox secure logo.
-Phone has done it even on charge.
I have read about trying to figure out which app might trigger it, but the phone does not look like it is restarting....the time is literally 5s.
Any ideas?
30-03-2022 05:43 AM in
Galaxy S20 SeriesPlease ensure your phone's software and apps in the Playstore and Galaxy Store are updated @Kr1ska7a
Assuming you don't have the Auto Restart turned On I would first try Safe Mode to see if the issue stops when in that mode.
If it does then an app or theme you've downloaded is causing issues.
It's then a process of coming out of Safe Mode and then deleting your downloaded apps one at a time until it stops.
If it continues in Safe Mode then clear the phone's system cache files partition.
And you can run a diagnostic test via your Samsung Members app under the GetHelp section.
If that does not help then the next step coukd be a factory reset.
> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode.
> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues.
Finally a Samsung Service Centre can check out the phone.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
30-03-2022 05:56 AM in
Galaxy S20 Series30-03-2022 01:32 PM in
Galaxy S20 SeriesHi, this is off 100%