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Original topic:

Galaxy S20 random restarts

(Topic created on: 09-08-2022 09:07 PM)
gman31073
Apprentice
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Galaxy S20 Series
Since Sunday morning my Galaxy S20 restarts randomly for no apparent reason. There is no pattern to it happening, could be in the morning, afternoon or night, sometimes once in the day, sometimes up to 5 times. Anyone else experienced this and know it there's a fix? 
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20 REPLIES 20
Ledgend
Journeyman
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Galaxy S20 Series
On Your S20 Have you enabled 'Auto Restart at times' if you have Disable that Option.
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gman31073
Apprentice
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Galaxy S20 Series
No, it's still turned off .
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Ledgend
Journeyman
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Galaxy S20 Series
I would say you should repair your phone to help solve this issue
Bigtasty65
Voyager
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Galaxy S20 Series
Have you downloaded a new app lately? Random restarts can be triggered by a rogue app on occasion.
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gman31073
Apprentice
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Galaxy S20 Series
No new apps, have even done a factory reset and still restarts itself .
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Bigtasty65
Voyager
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Galaxy S20 Series
That's not good news if you've performed a factory reset and it still occurs. Did the phone switch off, because the battery had run out of power, during the installation of a phone software update?
That happened to me once and corrupted the software causing restarts.
If it did, or didn't, I'd suggest getting the phone repaired at a Samsung store or good phone shop. They'd be able to wipe the phone clean and install the original software.
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gman31073
Apprentice
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Galaxy S20 Series
Cheers for the feedback. Think I'll be contacting Samsung tomorrow to see what they say. Maybe have to take the phone back to the Vodafone shop and get their take on it too.
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Lukea12w9w
Apprentice
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Galaxy S20 Series
Did you get this issue resolved my s21 ultra keeps doing the same
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gman31073
Apprentice
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Galaxy S20 Series
No, not yet. Will need to speak to Samsung or Vodafone tomorrow and see what they say.
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