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Original topic:

Galaxy s20 plus 5g

(Topic created on: 02-03-2022 02:21 PM)
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Elyqueen
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My galaxy s20 plus 5g didn't get android 12 after I signed up for the program, I reset my phone sometimes, but still not, my software is still on October 01 2021 
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Solution
CarlH
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Hey @Elyqueen. Have you gone into Settings > Software update > Download and install? If that's not working, do you have access to a computer? If so, download Smart Switch from this link.

Once downloaded, follow the steps and connect your phone using a USB cable and if an update is available, it will be installed. Hope this helps! 

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Elyqueen
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Can I use my tablet as well
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SereneH
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@Elyqueen For Smart Switch we recommend downloading it onto a PC. 🙂

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Elyqueen
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OK
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Elyqueen
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I try with the pc and using USB cable, I downloaded the smart switch and I follow the steps, when doing the update ,I press OK, download, the phone was there 3 hours still not downloading, I try so many times, is not downloading the update
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