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Original topic:

Device security scan not working

(Topic created on: 13-07-2021 11:34 AM)
Maxvax
Explorer
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Galaxy S20 Series
My S20 FE 5G is only a few weeks old. I have run several security scans in this time with no issue. Today I did a scan and the scan progress stuck at 98% for over 15 mins. I cancelled the scan, re-scanned again. Now it's stuck on 0%. Can anyone help? I've rebooted the phone, cleared cache and data on the device care app, to no effect
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6 REPLIES 6
Blessed4life
Helping Hand
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Galaxy S20 Series
Hi it happened to me, clear the device care apps storage that will fix the issue.
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Maxvax
Explorer
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Galaxy S20 Series
It hasn't worked for me
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Blessed4life
Helping Hand
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Galaxy S20 Series
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Maxvax
Explorer
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Galaxy S20 Series
Link doesn't work. What's the name of the video?
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Blessed4life
Helping Hand
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Galaxy S20 Series
Reset the security in device care.
The name of the video is Samsung galaxy s21 how to deactivate Mcafee antivirus so that it doesn't drain your battery.
Really I want you to deactivate the antivirus & then activate it again & see if that fixes the issue.
Also the link works for me, strange.
Maxvax
Explorer
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Galaxy S20 Series
Oh, excellent thanks. I found the video and it worked! I don't know why it had that problem. I've been doing those scans on my previous phone for years without issue. Hope it doesn't keep happening. Thanks again