Delivery date???

[Nially]

Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????

 Please say its an error. 

[Helen14]

So yet again Samsung customer services are giving out different information.

cant believe how poor their communication is 

[Patel24]

All pre-ordered 11th of February is being shipped out today from our warehouse to DPD and the delivery will start tomorrow.

This is what has been told to me by customer service. 

Thanks 

[bomp306]

Don't listen to customer service, they also said that today was the official launch and they would dispatch last night.... 

[reddawn]

Okay let me explain it to u. The s20 are coming from the Samsung factory thats in your country. If u got overnight shipping and if your country does overnight shipping on Sundays u will get it Monday. If not it will ship tomorrow from your country Samsung factory and be delivered Tuesday. Like here in the states Samsung factory is in Texas. I had over night shipping i received my shipping information on last Sunday. It was picked up Monday afternoon and it traveled all night to get to Atlanta and it was delivered to me by 1 Tuesday afternoon.

[Kyle94]

Mine just changed to preparing dispatch will be delivered tomorrow or Tuesday live chat said along with everyone else who had the 9th as expected shipped by date.

[Patel24]

Let us know if that change or you get delivery notification.
Thanks

[Kyle94]

I will do, I never received any confirmation email to begin with and wasn't added to my account orders lucky I took screenshot of order number Samsung are poor with information on these pre orders 

[Helen14]

Hopefully that is true... not holding out much hope though!

my friend also ordered on the 11th the same as me and hers said shipped by 8th but has been on "preparing dispatch" for the last week like everyone else.

the million pound question is when is Samsung actually releasing these phones to the courier.. and that's the answer they won't give 

[bazzz]

To all that are panicing here. It's the same every year for all Brands and Flagship device pre-orders.

If you placed your Pre-order in time, when they first go up for pre-order. You'll get your device within the next week.

The early UK and Eire orders will ship as stated when originally ordered. So for orders placed in time on the Samsung store

they will start dispatching tonight, to meet the official release for initial orders(three days before the bricks and mortar release on Friday the 13th). For pre-orders placed with mobile vendors, it's up to the vendor when they release their pre-orders.....

There's nothing can be done, until they are released. I understand people may have booked days off work, but due to the current status with Covid-19.... There may be delays with some things, all uncertain for now.

[Helen14]

Can I just put I am not panicking.

I am just disappointed with the lack of communication from Samsung and the conflicting messages they are constantly providing.

I am used to apple customer service, from buying iPhones for 10 years and this is my first time ordering from Samsung. If this had been a iPhone I had ordered it would be clear when I would he receiving my phone and the communication would be clear and consistent.