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Original topic:

Backround noise during call

(Topic created on: 02-01-2022 11:50 AM)
Dooky
Apprentice
Options
Galaxy S20 Series

Hello,

Happy new year !

I juste received my brand new s20 FE 5G and I noticed something I never noticed on my others phones (S8+ ans S9).
During phone call I have a backround noise, just like when you hold a shell up to your ear. Its not very loud, but during silence you can clearly ear it.
Is it something normal on this device ?

Thank you very much !

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12 REPLIES 12
DaveyxG
Pioneer
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Galaxy S20 Series
Check if u are using WiFi calling or not
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Dooky
Apprentice
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Galaxy S20 Series

Hello, thanks for your answers, unfortunately I'm not in wifi... 

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

Is this happening everywhere or in a particular place and on all calls @Dooky  ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Dooky
Apprentice
Options
Galaxy S20 Series

Hello, everywhere and on all calls. I even try in safe mode, but it does the same. Always this hissing sound in backround during silence, like an old stereo Walkman... 

BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

As a process of elimination can you try your sim card in one of your other Samsung phones to see if you now notice this noise @Dooky 

Also in your Samsung Members app is a diagnostic test tool to check your phone.

If this persists and it's not your sim card or network as issue then please approach a Samsung Experience Store  / Samsung Service Centre for support. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Dooky
Apprentice
Options
Galaxy S20 Series

Hello,

No previous problem with my previous s8+ ans S9, with the same sim card...

Well thank you for your help ! 

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

You're very welcome.

So if you pull your sim card from this phone now and use it in another phone now you don't hear this noise @Dooky 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Dooky
Apprentice
Options
Galaxy S20 Series

Yes I dont hear this noise with same sim card on others phones

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

Thank you so much for trying this out for us @Dooky 

So this helps to rule out the sim card and network connection at issue so if the tests come back as OK via the diagnostic tools via your Samsung Members App please let a Samsung Engineer have hands on.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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