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Original topic:

Android 13 One UI 5.0 S20 ULTRA PROBLEM ROTATIONS SCRENN

(Topic created on: 26-11-2022 10:20 AM)
Khalid722
Apprentice
Options
Galaxy S20 Series

Hey 👋 everyone how r u ?? My problem is after I do last the update my phone 📱 Samsung galaxy s20 ultra (android 13) is the rotation I can't use my phone when I rotated my phone I did the clean cache of the One UI 5.0 and I restart my phone then it worked but after like 5 min the the problem is back 😞 😞 

8 REPLIES 8
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

Hi @Khalid722 I'm very well thank you 😊 

As you've cleaned the phone's System Partition Cache Files Section via the special menu which hasn't worked to resolve the problem I would suggest you consider backing up and factory reset.

Or if you want to leave that as a very last resort run the diagnostic test tool in your Samsung Members App and send feedback via your Samsung Members App to Samsung too.

Please let us know how you get on.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

AndrewL
Moderator
Moderator
Options
Galaxy S20 Series

@Khalid722: To be clear, does your phone become unresponsive when you rotate it to Landscape mode? If so, does it remain unresponsive, or are you able to return functionality to the device by rotating back to Portrait mode? Does this issue occur while using certain apps, or is it persistent across all apps that support Auto-rotate? 

To troubleshoot the issue, please restart your phone in Safe Mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

If you notice an improvement in performance while Safe Mode is enabled, then please restart the phone as you would normally and uninstall any recently added applications. Sadly it won't be possible to tell which app is the source of the problem, therefore I recommend approaching this via a process of elimination. Let me know how you get on. 

Khalid722
Apprentice
Options
Galaxy S20 Series

 
 
 
 
thanks a lot of sir i did all things and its not working do u know what the solution but its not working all the time .... i have to restart my phone when the glitch of rotation is on off
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Khalid722
Apprentice
Options
Galaxy S20 Series

thnaks sir 4 ur replay the problem its not any app its the ONE UI5 ANdroid 13 when the problem its on my phone i restart its but after like 1 h the problem go back pff 

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Cheemz
First Poster
Options
Galaxy S20 Series
I have the same problem, factory reset does not solve issue. It's highly probable it is a one ui5 bug, very frustrating when watching videos or using camera.
Khalid722
Apprentice
Options
Galaxy S20 Series

maybe the solution is to change the firmware of the phone like we should to downlead it from Sammobile the we use odin and upgrade it maybe its working 

 

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Cheemz
First Poster
Options
Galaxy S20 Series
I installed and ran Accelerometer calibration app from the play store and it has fixed my rotation issue over the past 24hrs. Once the app completed calibration I was able to uninstall app and the fix remained, hopefully it may work for you.
Miksu1977
First Poster
Options
Galaxy S20 Series

Thank you for the tip, this tip fixed the problem!