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Original topic:

Alarm snoozes itself

(Topic created on: 17-10-2021 03:22 PM)
Maxvax
Explorer
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Galaxy S20 Series
My alarm is set to snooze, but snoozes itself randomly. I'm nowhere near the phone when it happens, and it's happened on my S9 too. 
Sometimes it will go on for several minutes without me snoozing it, other times it will snooze itself after a few seconds. 
I wondered if it was Bixby related, but Bixby doesn't even have a 'snooze alarm' command (even S-voice had a 'snooze alarm' command 10 years ago).
This must be a software issue. Does anyone else have this problem, and know how to fix it?
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3 REPLIES 3
AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Maxvax: As far as I can tell it is only possible to activate Snooze by tapping the on-screen prompt, or pressing the Side Key. Are you interacting with the phone in any way when it snoozes? 

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Maxvax
Explorer
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Galaxy S20 Series
In no way whatsoever. I was in a different room when it snoozed itself earlier. As I said, this happens on multiple devices. Samsung must know about it
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CarlH
Moderator
Moderator
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Galaxy S20 Series

We've just tried this and it hasn't auto snoozed, @Maxvax. Please try your alarm with your phone set to Safe Mode. This will disable third party apps and if the alarm doesn't auto snooze during this, it indicates an app is causing the issue and we recommend deleting them one by one until you find the culprit. To do this, hold the Power button for a few seconds and then long tap on Power Off on the screen which will change to Safe Mode. Tap this to restart your phone in Safe Mode. Let us know your findings. 

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