Has anyone received their buds yet? (UK)?

[ColonelPanicky]

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

If so, please do advise and I'll PM you my number/ email address.

Anyone else in a similar situation?

Thanks!

[Colin19]

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@Garymguk wrote:
It seems that people who have emailed about their claim seem to receive them. I might try emailing them every day till they arrive.

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No doesn’t work like that, I’ve emailed and still not got them. But heyho who’s worried not I 

they will come when they come. That’s it in a nut shell.

[Colin19]

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@Garymguk wrote:
I can't remember,I put the claim in on the first day. There are no black buds 🤪

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I beg to differ 

[Garymguk]

I just emailed Samsung and I received the following… 

"Thank you for your email. Your claim should be delivered a week from now." 

LOL. A week from now will be exactly 30 days! 

[Colin19]

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@Garymguk wrote:

I just emailed Samsung and I received the following… 

"Thank you for your email. Your claim should be delivered a week from now." 

LOL. A week from now will be exactly 30 days! 

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Was this an automated response? 

[SavPot]

Ooo I like the black ones

[Colin19]

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@SavPot wrote:

Ooo I like the black ones

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Swap you

[Garymguk]

@Colin19 it was almost immediately after I sent the email so I think it was, before it used to say 30 days, now it says next week, which I suppose could be 10 days or so.

[Garymguk]

Strange that they have started sending out black ones. The terms and conditions states white only. Maybe they have run out of the white buds?

[Colin19]

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@Garymguk wrote:
Strange that they have started sending out black ones. The terms and conditions states white only. Maybe they have run out of the white buds?

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Yeah that’s what happened, they had such a response to the offer they ran out of White and had to start shipping Black.

[Callumsculfor]

My claim was validated on the 15th of March and still have not received a reply or confirmation of anything . My claim was sent for fulfillment on the 25th March.

Callum Sculfor

03/04/2019