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Original topic:

Upgrade program - how is your experience for Samsungs newest iteration?

(Topic created on: 13-03-2019 04:49 PM)
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phyroit
Apprentice
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Hi all,

 

I'm curious how well or bad it went for you upgrading from any S9 to any S10 model using Samsungs Upgrade Program.

 

I live in Germany and my expierence is horrible. Hotline availability is nil with 2h++ waiting time and  lousy 9-6 support with no other support chanel offered. I spent close to 8 hours in their hotline now and still couldn't get mobile insurance nor info when or how to send back my old phone.

 

Anyone who shares a similar fate? 

 

Greetings

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