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Original topic:

Lost pictures while transferring to secure folder.

(Topic created on: 01-06-2021 08:28 PM)
lordnoid
Journeyman
Options
Galaxy S10 Series

I was transferring a few pictures to my secure folder app, but apparently i never set it up but it seemed to move them anyway because they werent in my gallery anymore, (my phone acted a little jank during it though saying i couldnt transfer them because files were already being transferred but right after it did it anyway so) went to the app and set everything up, set up a password and all that, and i couldnt find them in the secure gallery either. Ive looked everywhere, the trash, google drive, anywhere that i thought they could be, and they weren't. Not totally devastating but I'd like to have them back.

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1 Solution


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Solution
lordnoid
Journeyman
Options
Galaxy S10 Series

(SOLVED) (UPDATE #3) i simply reinstalled secure folder which was probably something i shouldve tried in the first place but i was unaware i could, my images came back and are perfectly fine

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8 REPLIES 8
xSteveuk
Helping Hand
Options
Galaxy S10 Series
Try
Recover Deleted Photos restore all deleted images - from Google Store
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lordnoid
Journeyman
Options
Galaxy S10 Series

I have already tried that, they didnt come up

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lordnoid
Journeyman
Options
Galaxy S10 Series

(Update) ive sent a couple more test images and they wont appear in the secure folder either, they must be going somewhere

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lordnoid
Journeyman
Options
Galaxy S10 Series

(Update #2) sending photos through the gallery doesnt work, but if i do it through the secure folder app itself it works

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xSteveuk
Helping Hand
Options
Galaxy S10 Series
Have you checked the My Files app recycle bin
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lordnoid
Journeyman
Options
Galaxy S10 Series

yes, it wasnt there either

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Solution
lordnoid
Journeyman
Options
Galaxy S10 Series

(SOLVED) (UPDATE #3) i simply reinstalled secure folder which was probably something i shouldve tried in the first place but i was unaware i could, my images came back and are perfectly fine

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Gazat46
Apprentice
Options
Galaxy S10 Series
Hi. I've recently had the same problem. I've hundreds of photos in my secure folder but now when I try and send photos from my gallery they seem to transfer but they are not in my secure folder nor my gallery so it seems I've lost these pictures.

If I deleted the app and reinstalled it would I not loose all my pictures that I've already got in my secure folder? Also I'm using the s20 ultra.

Many thanks

Gary
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