Looking to update Galaxy S10e from Android v9 (Pie)

[kubbs]

I am looking to update my Galaxy S10e from Android v9 but if I check under 'Software Update' I get only 'Your software is up to date'

I understand Smart Switch is another option, but in Smart Switch I also get `Smart Switch Update' 'Latest version is installed' 

[AndrewL]

@kubbs: Where did you purchase your Galaxy S10e from, and where are you currently based? This device is compatible up to Android 11, so if you have yet to receive Android 10 then this suggests to me that your phone is not intended for use in your current region, and therefore the updates are not compatible. 

[kubbs]

Ebay 😕

Based in UK

[kubbs]

Chatted with support and they looked up my IMEI, it looks like the phone is locked to AT&T

[kubbs]

(US)

[kubbs]

At&T do have a link where you can request an unlock- on condition there is no outstanding contract

[kubbs]

So fingers crossed it's clear otherwise I'll have to raise a case with ebay

[kubbs]

Thanks for the fast advice