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Looking to update Galaxy S10e from Android v9 (Pie)

(Topic created on: 11-12-2022 05:48 PM)
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kubbs
Student
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I am looking to update my Galaxy S10e from Android v9 but if I check under 'Software Update' I get only 'Your software is up to date'

I understand Smart Switch is another option, but in Smart Switch I also get `Smart Switch Update' 'Latest version is installed' 
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AndrewL
Moderator
Moderator
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@kubbs: Where did you purchase your Galaxy S10e from, and where are you currently based? This device is compatible up to Android 11, so if you have yet to receive Android 10 then this suggests to me that your phone is not intended for use in your current region, and therefore the updates are not compatible. 

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kubbs
Student
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Ebay 😕

Based in UK
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kubbs
Student
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Chatted with support and they looked up my IMEI, it looks like the phone is locked to AT&T
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kubbs
Student
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(US)
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kubbs
Student
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At&T do have a link where you can request an unlock- on condition there is no outstanding contract
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kubbs
Student
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So fingers crossed it's clear otherwise I'll have to raise a case with ebay
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kubbs
Student
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Thanks for the fast advice
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