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Original topic:

Security update paused

(Topic created on: 09/10/19 21:07)
Balders63
Apprentice
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Galaxy Note9 Series

Just updated my note9 and it stating update paused at 00.00 but not complting if I press download it states please wait.... can get it to complete or cancel to restart... 

14 REPLIES 14
blueberry_cheesecake
Troubleshooter
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Galaxy Note9 Series

Hi!

 

Please restart the phone and reconnect to a WiFi.

 

Settings > Biometrics and Security > tap Security Update. 

 

Let us know the outcome, please. 

 

Thanks ☺


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************
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Balders63
Apprentice
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Galaxy Note9 Series
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blueberry_cheesecake
Troubleshooter
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Galaxy Note9 Series

@Balders63 

 

This is over WiFi right?

 

If not, please connect to a WiFi and retry.

 

If on WiFi yet persists, please try if you can update via Smart Switch on PC.

 

https://www.samsung.com/uk/getting-started/smart-switch/

 

Tanks ☺

 

 


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************
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Toolman1958
First Poster
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Galaxy Note9 Series

I have the same problem... in settings b4 I open the download screen... I have an orange dot with a "N" on it...  usually that's a message but I have nothing...

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Bartman77
First Poster
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Galaxy Note9 Series

I'm having exactly the same problem, I even deleted all themes, music & games & ran several security & cleaning checks.. But still nothing!!.. Yet again Samsung bugger up a Note9 update!!

Balders63
Apprentice
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Galaxy Note9 Series

@Bartman77 wrote:

I'm having exactly the same problem, I even deleted all themes, music & games & ran several security & cleaning checks.. But still nothing!!.. Yet again Samsung bugger up a Note9 update!!


 

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Balders63
Apprentice
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Galaxy Note9 Series

HI 

Sorted my phine note 9+ by using my laptop added smartswitch and plugged in sore my phone and started update let it conomete now all sorted... just a note need at least 20% battery for update...

 

Hope you get it sorted 

Toolman1958
First Poster
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Galaxy Note9 Series

Worked 4 me... had to disable avg though...

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Ubjean
New Member
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Galaxy Note9 Series

I've tried everything on web site. Any other ideas

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