09-11-2020 02:57 AM in
I have always had Samsung cloud back up activated on my phone.
I erased a couple of pictures a while back to give my phone some space, as I was under the "illusion" that they would still be safe in my cloud. Every time I tried to go online to see my pictures there was something wrong with the website.
I switched over to one drive a couple of weeks ago, I didn't check right away how my pics transferred over.
I did today, and I'm not only missing pictures I erased, I'm also missing all of the pictures from my previous phones... I have like 15 folders... None have been transferred.
All it did is sink my current camera roll.
Where are my pictures?????? Please help.
10-11-2020 05:19 AM in
I'm putting off using One Drive personally as I really like how Samsung Cloud works.
Did you back up before proceeding with the change over ?
I've never had to delete items from my cloud as I auto back up all my photographs to Dropbox as a failsafe just in case.
If you didn't back up to another online vault / sd card etc then you may have lost these but do keep checking @Heynorie
Try a forum / Google Search to see if anyone else had this issue and resolved it.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "