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Missing Pictures

(Topic created on: 10-11-2020 05:19 AM)
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Heynorie
First Poster
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I have always had Samsung cloud back up activated on my phone. 

I erased a couple of pictures a while back to give my phone some space, as I was under the "illusion" that they would still be safe in my cloud. Every time I tried to go online to see my pictures there was something wrong with the website. 

I switched over to one drive a couple of weeks ago, I didn't check right away how my pics transferred over.

I did today, and I'm not only missing pictures I erased, I'm also missing all of the pictures from my previous phones... I have like 15 folders... None have been transferred. 

All it did is sink my current camera roll.

Where are my pictures?????? Please help.

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BandOfBrothers
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I'm putting off using One Drive personally as I really like how Samsung Cloud works.

 

Did you back up before proceeding with the change over ?

 

I've never had to delete items from my cloud as I auto back up all my photographs to Dropbox as a failsafe just in case.

 

If you didn't back up to another online vault /  sd card etc then you may have lost these but do keep checking @Heynorie 

 

Try a forum / Google Search to see if anyone else had this issue and resolved it.

 

I wish you all the best with this. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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