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Strange issue

(Topic created on: 28-08-2021 10:40 PM)
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dsss
Voyager

‎28-08-2021 10:12 PM

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From last few days my started stopped fast charging it's showing cable charging. Just to confirm I tested today with 18w charger it's fast charging but 25 W charger is showing cable charging but my tablet with the same charger is super fast charging. Strange thing I did all the trouble shooting steps. Any suggestions??
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4 REPLIES 4
Knightshift76
Voyager

‎28-08-2021 10:40 PM

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Did you accidentally toggle Super Fast Charger off?
dsss
Voyager

‎28-08-2021 10:41 PM

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In response to Knightshift76
Noo I checked it
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BandOfBrothers
Samsung Members Star ★★

‎29-08-2021 06:39 AM

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Can you check in the charging port with a torch just to make sure there is no foreign debris inside @dsss 

To help rule out the charging port are you able to use someone's fast charging pad to see if your phone super fast / fast charges that way  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
Moderator

‎29-08-2021 10:23 AM

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@dsss: Can you try powering off the phone, then connect it to your official charger at the wall using a plug adapter to see if this helps? If the issue persists, power on and head to the Samsung Members app > Get Help > Interactive Checks > USB and follow the on screen instructions to see if this flags any issues. 

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