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Original topic:

Samsung.com prob.

(Topic created on: 28-08-2021 11:14 AM)
Letnup
Journeyman
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Galaxy Note20 Series
Hello, I can't access Samsung.com or Galaxy Shop on my Note 20 Ultra 5g Anyone any ideas please?
9 REPLIES 9
LiquidSnake
Troubleshooter
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Galaxy Note20 Series
Use a different browser/device and see if that works 😁.
0 Likes
Ginga_p
Navigator
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Galaxy Note20 Series
Try going through the galaxy members app at the bottom of the home page theres a link to the shop.
G G
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DannyT
Moderator
Moderator
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Galaxy Note20 Series

What does it say when you try open up the page?


Welcome to the Community!

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Letnup
Journeyman
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Galaxy Note20 Series
It says I don't have permission on this server and it doesn't matter which browser I use. Thanks for the replies.
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Letnup
Journeyman
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Galaxy Note20 Series
It also denies permission from member link as well
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MadalinK
Helping Hand
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Galaxy Note20 Series
Do you have any antivirus software installed?
Have you tried clearing your cookies?
Are you in WiFi or 4G / 5G?
Do you have any VPN connection active ?





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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Letnup
Journeyman
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Galaxy Note20 Series
Thank you seems it was the VPN causing it.
MadalinK
Helping Hand
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Galaxy Note20 Series
Glad it's sorted out 😊





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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Letnup
Journeyman
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Galaxy Note20 Series
Thanks