Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S20 Ultra screen dead zone to s pen

(Topic created on: 15-07-2021 12:49 PM)
1804 Views
V01untArYone
Journeyman
Options
Hardware test performed and screenshot attached!
0 Likes
16 REPLIES 16
V01untArYone
Journeyman
Options
How to attach screenshot?
0 Likes
V01untArYone
Journeyman
Options
Screenshot attachedScreenshot_20210715-123513_HwModuleTest.jpg
0 Likes
AndrewL
Moderator
Moderator
Options

@V01untArYone: I'm sorry to hear that you're experiencing this issue. If you run your finger over the affected areas of the screen, does the issue persist? Also, if you head to the Samsung Members app > Get Help > Interactive Checks > Touch Screen, and run through the test here, does this return any errors? If so then please reach out to our Help Desk via the link below, and an advisor will be able to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

0 Likes
V01untArYone
Journeyman
Options
Ok with finger
0 Likes
V01untArYone
Journeyman
Options
Will try other test when available!
0 Likes
Joeeye
Maestro
Options
S20 Ultra doesn't support the s pen, I'm confused by what you're saying.
0 Likes
V01untArYone
Journeyman
Options
Said dead zone! Part of screen not responsive to s pen
0 Likes
Joeeye
Maestro
Options
Do you mean Note 20? Just confused as you stated S20 Ultra in your post which does not support the S Pen so it should have no response from an S Pen.
0 Likes
V01untArYone
Journeyman
Options
Just forgot to say Note but mentioning s pen might have been a clue🥴
0 Likes