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Original topic:

S20 Ultra screen dead zone to s pen

(Topic created on: 15-07-2021 12:49 PM)
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V01untArYone
Journeyman
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Hardware test performed and screenshot attached!
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16 REPLIES 16
V01untArYone
Journeyman
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How to attach screenshot?
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V01untArYone
Journeyman
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Screenshot attachedScreenshot_20210715-123513_HwModuleTest.jpg
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AndrewL
Moderator
Moderator
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@V01untArYone: I'm sorry to hear that you're experiencing this issue. If you run your finger over the affected areas of the screen, does the issue persist? Also, if you head to the Samsung Members app > Get Help > Interactive Checks > Touch Screen, and run through the test here, does this return any errors? If so then please reach out to our Help Desk via the link below, and an advisor will be able to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

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V01untArYone
Journeyman
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Ok with finger
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V01untArYone
Journeyman
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Will try other test when available!
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Joeeye
Black Belt 
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S20 Ultra doesn't support the s pen, I'm confused by what you're saying.
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V01untArYone
Journeyman
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Said dead zone! Part of screen not responsive to s pen
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Joeeye
Black Belt 
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Do you mean Note 20? Just confused as you stated S20 Ultra in your post which does not support the S Pen so it should have no response from an S Pen.
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V01untArYone
Journeyman
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Just forgot to say Note but mentioning s pen might have been a clue🥴
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