Notifications sound not working

[Jamie21]

Hello when I'm trying to look for a new notification on sound settings there's no sound my notifications isn't on silent and when I reseve a text no notification sound plays I've reset my settings but still not 

[LucaBlackout]

Someone else could be receiving your notification before you, and they get the notification sound, see it before you then it's shown on your device, trust me I've had this happen on my s20 ultra, now 6 months into s21 ultra I'm seeing a repeated pattern, check your system io for any unidentified apps

[AndrewL]

@Jamie21: Please head to the Messages app > Tap the 3 dots in the top right > Settings > Notifications > On > General Notifications > Alert (tap to enable) > Sound > Select your preferred option. Go back and apply the same settings to 'New Messages', then close the Messages app and go to Settings > Sounds and Vibration, and make sure that Sound mode is enabled. Let me know if this helps. 

[rneswald]

I tried this but there is no general settings for my phone. Do you have another step by step? I have tried everything I can think of

[rneswald]

Sorry I meant General Notofications