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Original topic:

Galaxy Note20 Ultra cellular

(Topic created on: 02-05-2022 12:21 PM)
A4041
First Poster
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Galaxy Note20 Series
Hi have an issue with dual Sim model that wont recognise Sims unless Wi fi calling is enabled and in a Wifi zone. Sim2 unrecognised. Run diagnostics,& factory reset and been back to Samsung repairers ( who commented that as there is a slight mark on camera telephoto lens it invalids warranty claim). Had it returnd as £469 repair charge is unnaceptable to me when there are known issues with this Exynos 990 chip model (Snapdragon 865 model apparently work). Tested both sims ( seperate carriers) in another dual sims phone and they both work ( even had new replacement Sims).
Strange thing is that if sifi calling/ Wifi disabled). It will accept call on the other phone ( unrelated sim number)if that is off reports number unrecognised.

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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

That's a conundrum @A4041 

Maybe send a feedback report via your Samsung Members App under the GetHelp section and wait to see what Samsung say.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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A4041
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Galaxy Note20 Series
@Bob thanks have taken that step awaiting response