WhatsApp Call Issue.

[Nitesh95]

Can someone help?

When someone calls me on WhatsApp, the prompt (WhatsApp call screen) doesn't appear, and I have to unlock the phone and answer the call from the notification drop down?

Why is this?

[Nitesh95]

I have fixed it now, I contacted Samsung and they gave me some troubleshooting steps which were successful. you can see these below

but thanks for your help man, stay safe 🙂

[Phoenix142]

Happy to help, please leave a like or mark post solved to help others find the solutions faster:)

have a great one

[guavagroove]

I've just used these same steps to get rid of an annoying constant notification whilst playing recordings sent via WhatsApp and it too solved my issue

[Nitesh95]

Hey 😃

That's great, I felt it was a good idea to put these up to help others.

Take care 🙂

[Wavytallman]

I'm having a current same issue on my Samsung Galaxy s10e

[Wavytallman]

And some of these steps are not available on my Samsung Galaxy s10e

[Nitesh95]

It's probably best to contact Samsung via live chat as they will most definitely give you relevant troubleshooting tips for your S10e. 🙂

[vijay_bishnoi]

There could be a few reasons why you're not seeing the WhatsApp call screen:

1. Notification Settings:

Check WhatsApp Notification Permissions: Ensure that WhatsApp has permission to display notifications, including calls.

Go to your phone's Settings -> Apps -> WhatsApp -> Notifications.  

Make sure all notifications are enabled, especially for calls.

Priority Notifications: Some phones have a priority notification setting. Ensure WhatsApp is set as a priority.

Do Not Disturb Mode: Check if your phone is in Do Not Disturb mode, which might suppress call notification

2. App-Related Issues

App Updates: Make sure WhatsApp is updated to the latest version.  

App Permissions: Verify that WhatsApp has all necessary permissions.

Clear App Cache: Clearing the WhatsApp cache might resolve temporary glitches.

Go to Settings -> Apps -> WhatsApp -> Storage -> Clear Cache.

3. Phone-Specific Issues:

Battery Optimization: Check if WhatsApp is optimized for battery. This might affect notifications.

Go to Settings -> Battery -> App Power Management and find WhatsApp.

Overlapping Apps: If you have any apps that might interfere with notifications (e.g., call blockers), try disabling them temporarily.

4. Other Factors:

Weak Network Connection: A poor network signal can sometimes prevent call screens from appearing.

Phone Hardware Issues: In rare cases, a hardware problem with your phone's notification system could be the culprit.

If you've tried these steps and the issue persists, you might want to:

• Restart your phone.
• Check for any recent OS updates.
• Contact WhatsApp support for further assistance.

Would you like to provide more details about your phone model and operating system? This could help narrow down the potential causes.

[Romel_Galaxy]

I've tried all. Only Step- 5 worked for a few days for me. Right now, the problem continues without any solutions!

[Romel_Galaxy]

I've tried multiple times. It only works for a few days for me. Right now, the problem continues without any solutions!