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Original topic:

unable to update software

(Topic created on: 10-08-2020 05:18 AM)
KH6
First Poster
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Galaxy Note10 Series

is anyone having same problem 

Unable to update the phone software as recommended updates. Phone is bit slow specially Internet. Gets stuck sometimes on one screen and takes time to react on commands.

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy Note10 Series

The August update is glitching right now mostly for Samsung Note 10+ 5G owners @KH6 

 

It fails at 26% on mine.

 

Samsung have been made aware via feedback.

 

Consider putting the phone into Safe Mode which disables downloaded apps but leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this issue. Ensure they are updated and if necessary as a process of elimination try deleting one at a time until it stops.

 

In the interim look at clearing the phone's system files by turning the phone Off and then from a set series of button presses go into the phone's system files and clear the cache files.  No info is lost this way.

 

As a very last resort back up and remove any relevant Sd card and factory reset.

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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KH6
First Poster
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Galaxy Note10 Series
It did not worked in they way you suggested. But new updates are released and it worked. thanks