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Touch screen issue

(Topic created on: 24-12-2020 06:07 PM)
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bensummers
Apprentice

‎24-12-2020 05:46 PM

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3 REPLIES 3
Danny24d
Explorer

‎24-12-2020 06:07 PM

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it happens to me when i use a case with magnetic back. remove the case and try again, if still have the issue contact service support
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bensummers
Apprentice

‎24-12-2020 07:06 PM

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The phone case isn't the issue it appears there is a slight crack in the screens bottom left corner. would this really impact on the upper portion of the screen?
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Shazzkid
Troubleshooter

‎26-12-2020 10:46 PM

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In response to bensummers
Although the crack itself may not have a direct impact, the cause of it might. There could be damage underneath.