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Original topic:

Touch problem after update Note 10 Plus

(Topic created on: 29-01-2020 06:44 AM)
First Poster
Galaxy Note10 Series

Hi guys, 


First post. I have brand new Note 10+ which arrived to me yesterday. It was working on Android 9. I set up it. I'm using really small SwiftKey and everything was fine. After update to Android 10 I noticed I can't use 'enter' or '?' on my keyboard which are on bottom right edge of the screen. Red area on the screen. Also in *#0*# I can hardly mark those squares.. Hard reset or format didn't help. What can causing it? I think I'm going for warranty but first need to collect my promo from Samsung. 20200129_073210.jpg


Samsung Members Star ★★
Galaxy Note10 Series

What happens if you stop using swiftkey and revert back to the Samsung Stock Keyboard @Kossanl 


You could try clearing the phones system cache files by turning the phone off and then from a set series of button presses go into the phones system files and clear the cache. No info is lost this way.


An extreme option is a factory reset.


If issues persist then take heed of any relevant cooling off period to have the phone swapped out. After that you could be looking at a repair !


If you have one local let a Samsung Experience Store  / Samsung Service Centre have hands on.


If this was my situation my priority would be a phone that works and not repaired for the sake of a promotion attached. But that's just my personal opinion.


I wish you all the best with this situation. 



Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

First Poster
Galaxy Note10 Series

I already experience that after I update my OS today, i think its a syatem bug