07-07-2020 09:25 AM - last edited 07-07-2020 09:36 AM
My S-Pen glitches severely on my Note 10+. It happens on the bottom right hand side and the top middle of the phone.
The pointer jumps around when hovering, the screen recognises touches when there are none.
I believe it's where both speakers are. Surely this is a big design flaw?
I have no case on the phone.
07-07-2020 01:00 PM in
Hey @NasAd ,
thanks for sharing this with us. How long have you been experiencing this issue? Is this happening in all the apps and screens and have you recently made any changes on the phone (upgraded the software, downloaded any new apps...)?
07-07-2020 01:10 PM in
07-07-2020 01:49 PM in
Let’s try this:
-Perform a soft reset on your device by pressing and holding the Power, Bixby, and Volume down buttons for 10 seconds and if a warning pops up, press the Volume down button.
-Try the device in Safe Mode to see if a third-party app may be causing the issue. Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.
08-07-2020 04:24 PM in
Cheers @NasAd ! Probably best for you to get in touch with Samsung AE Support for further advice and help on this one: https://www.samsung.com/ae/support/ . (The team on this forum only cover the UK and Ireland, so we're limited in what we can do for you beyond general advice on resets etc.)