@Phyrexius: To troubleshoot this issue, please open Game launcher > Tap the 3 dots in the top right > Game Performance > Game Performance > Focus On Performance. If the issue persists, try 'Balanced' and 'Focus On Power Saving' to see if you notice an improvement. I also recommend closing any apps in the background via your Recent Apps button to see if this helps. Let me know how you get on.
Hey Andrew,
Thank you for your response.
I've tried that (in all 3 settings) but unfortunately no luck.
Note, that i had to close the game and change the setting then restart the game.
Changing the performance setting mid game caused the camera go black.
I've also tries to reboot the phone, disable all the " extra" functions (atmos/NFC/mobile data, all except wifi).
I made a screen capture so you can see what happens.
In the first clip, you can see that nothing but the game is open.
Then i try to show you that the booting is set on max performance (its in dutch ;))
Next i start the game, and as you can see the cam freezes after a few seconds.
Also the game/application doesnt really freezes, but rather the camera " stops recording" .
2nd clip same thing only different game.
Here you can see that the cam goes black when changing boost settings.
VID#1: https://www.youtube.com/watch?v=ubNg_CNvmdY&feature=youtu.be
VID#2: https://www.youtube.com/watch?v=WiM-Tt-WP0I&feature=youtu.be
I've also added an screen cap of my firmware versions:
Hi all. We've just heard back from our Developers on this one as follows:
"Our Developers state that they have checked both games (Lego Hidden Side, and Knigtfall AR) on Samsung devices as well as on Pixel devices. It seems that the same error appears on all devices. It would seem that there is no problem with the Samsung devices, but with the games themselves. The companies that produce these games may need to check this issue at their side."
Hope this helps!
