Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Wont charge battery when phone is on

(Topic created on: 05-05-2019 03:34 PM)
2401 Views
Thatguymatt
First Poster
Options

Hey my note 9 wont charge when its turned on. But when I have it off all chargers work without a issue. Could it be related to the newest update?

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options

I wouldn't think so as I'm using the Note 9 on Samsung One Ui  / Pie and the latest April update with no charging issues.

 

Can you first try a soft reboot by turning the phone Off and On.

 

If no remedy this way then can you try another charging brick and cord. I appreciate its charging while Off but this is a process of elimination.

 

If needed then please visit a Samsung Experience Store or Samsung Service Centre for further support.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "