Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

White Line on Note 20 Ultra screen

(Topic created on: 23-06-2023 12:37 AM)
2822 Views
uniquehija
Journeyman
Options

I noticed a white line on my Note 20 Ultra screen that doesn't appear on dark backgrounds. Mainly just on white and light backgrounds. What seems to be the problem and how to solve? 

0 Likes
6 REPLIES 6
Carlvig
Pathfinder
Options
There seems to be an issue with the Note 20 Ultra Oled screen. Not sure if this applies to you, but you may be eligible for a free screen replacement. https://www.sammobile.com/news/samsung-galaxy-note-20-ultra-screen-green-lines-issue-replaced-free/#....
keith30
Maestro
Options
New screen is the answer.
0 Likes
AndrewL
Moderator
Moderator
Options

@uniquehija: Please can you try opening the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles. Does the line appear in any of these tests? 

0 Likes
uniquehija
Journeyman
Options

@AndrewL @Thanks for this suggestion. I tried it and the line seems to appear only in the green screen but not in the blue and red. It's just like a hairline.

0 Likes
AndrewL
Moderator
Moderator
Options

@uniquehija: If the line was visible during the screen hardware test, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to assist you further, and arrange any necessary repairs. 

Alternatively, you can arrange the inspection yourself via the Samsung Members app > Support > Other ways to get help > Request service. 

0 Likes
MilanSubedi
First Poster
Options

Did this happen on your device as you updated ?

 

I just updated today and got the same as you mentioned, hadnot  dropped or had physical damage recently and came out of nowhere

0 Likes