Samsung note 20 ultra Touchscreen issue

[skyfullofstars]

Hi, anyone else experiencing issues with the touchscreen being unresponsive? The top part of my phone will not respond, but seems to work perfectly fine with the S pen? I've restarted multiple times and update to current software. Any help greatly appreciated!

[BandOfBrothers]

Do you have a screen protector and or a privacy screen protector fitted @skyfullofstars  ?

If not run the diagnostic tool in your Samsung Members app.

And just as a process of elimination try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. And Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

A Samsung Service Centre can assess your phone too. 

Samsung > What-to-do-if-your-galaxy-phones-touch-screen-doesnt-work-properly/ 

Samsung > How-to-fix-an-unresponsive-touchscreen-on-a-galaxy-device. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Members_beXIl07]

How did you resolve the issue please? I have the same issue. 

[Members_b9jfRra]

How did you resolve the problem? .. I have it help me if there's any solution for it.

[Members_XvMaCOR]

My touchscreen won't work, and I cannot even login!

Waiting for battery to run out, so I can charge it a bit and turn it on again in the hope the restart sorts it out.

Unhappy, as bought it new, and like everyone these days I have my 'life' on it.

[dennys79]

My touch screen don't work only with the pen someone else have same issues??