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samsung Note 20 ultra 5G vertical green line

(Topic created on: 03-05-2024 07:07 AM)
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kumaresh R
Apprentice
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I'm using Note 20 Ultra. Yesterday while using it, suddenly a green line came on the mobile screen. However, there is no accidental record of my phone.

3 REPLIES 3
AsadM
Moderator
Moderator
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To help you identify if an inspection is required, @kumaresh R, please go through the troubleshooting steps on this page: https://www.samsung.com/uk/support/repair/ 

When you've opened the link, select your product and phone model > Buttons, screen, display and accessories (including S Pen) > Display on your device > Colours, backlight and appearance > My screen has a line (or lines) on the display. 

After you've done this, proceed with the troubleshooting steps provided on the page. 

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StPatrick18
Student
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I'm having the same issue after a software update on my Note20 Ultra 5G. There are green lines appearing on my screen.

Galaxy Device Owner
Apprentice
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I have the same problem too with my Galaxy Note S20 Ultra 5G! This is so stressful. I have followed the https://www.samsung.com/uk/support/repair/ . It requires me to Master Reset my phone and potentially lose all my data 😞.

Can anyone share if resetting your device fix the problem?

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