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Note 9: Keyboard covers text on Insta

(Topic created on: 03-08-2020 04:38 PM)
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JayElDee
Apprentice
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This just started this evening. When I try to edit an instagram text the keyboard covers the text field. I've seen this problem mentioned with other phones , but the solutions offered were not applicable to the Note 9. It happens with any keyboard. It seems to only happen with INsta.

I have rebooted the phone, logged off and on Insta, removed recent apps installed...no joy

 

any help appreciated and tia

5 REPLIES 5
SaudA
Troubleshooter
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Hi @JayElDee, are you still having this issue? If so, can you confirm if you've reached out to Instagram Support regarding this?

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JayElDee
Apprentice
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Yes. Samsung chat advised to uninstall and reinstall insta...that worked, but the problem recurred requiring another uninstall and reinstall. Instagram support? Is there such a thing?

Thanks

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Members_ntA8rmX
First Poster
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I am having exactly the same issue with my Galaxy Note 9. When I try to edit an instagram text the keyboard covers the text field. 

Can we get a solution to this please? Is it a Samsung problem or an Instagram problem? 

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JayElDee
Apprentice
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Hi, SaudA

Yes, the problem is still there and no support from Samsung since original post. Sorry

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Danikins
First Poster
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Hi, I've just started experiencing the same issue on my note 9! 😞

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