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No option to transfer files when connected to Windows PC

(Topic created on: 11-12-2024 07:17 PM)
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JellyRage
Journeyman
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Screenshot_20241211-105150_One UI Home.jpg In the past when I connected my phone to my PC with a USB cord in the drop down for cable charging if I tapped the space I had the option to transfer files. Now I do not. I have followed the instructions in similar posts to go into the Developer Settings but it did not help. The phone also does not show up as an accessible device in my file manager on the PC. I need to archive some photos off of my phone so I really need this problem solved. 

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lminvti
Samsung Members Star ★
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Try different cables not the one who came with the phone

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JellyRage
Journeyman
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I had tried a few different cables but I found another one I hadn't tried. Using that one I was able to get my laptop to see the phone and allow file transfer. 

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9 REPLIES 9
Windroid
Troubleshooter
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Turn off autoblocker and try again.
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JellyRage
Journeyman
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Unfortunately that did not change anything. 

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Windroid
Troubleshooter
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Is it the beta ui or the stable ui6.1.1?
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lminvti
Samsung Members Star ★
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Hi

Try open phones dialer type *#0808# and select MTP (media transfer protocol) or PTP (picture transfer protocol) and see if that works. (Auto blocker needs to be disabled) 1733946305967.jpg
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Moiramon
Helping Hand
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Try a different cable.
JellyRage
Journeyman
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Tried that, no change. 

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JellyRage
Journeyman
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I have tried 3 different cables and 3 different computers. 

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Solution
lminvti
Samsung Members Star ★
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Try different cables not the one who came with the phone
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Solution
JellyRage
Journeyman
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I had tried a few different cables but I found another one I hadn't tried. Using that one I was able to get my laptop to see the phone and allow file transfer. 

0 Likes