how to connect my S pen with my Samsung note 9

[charlesebuka]

I need assistant  I'm having difficulty pairing my S pen to my Samsung Galaxy note 9 

[Moootje]

Is it a new one? And a original one?

[charlesebuka]

new phone. just got it

[Moootje]

Insert S-pen into your note 9 -> Go to settings-> advanced features -> choose S-pen -> S-pen Remote -> press the three dots in the upper right -> Reset S-pen.

It wil take a few seconds but after that it should work🤗

It's weird tho if it's a brand new phone..

[charlesebuka]

Tried connecting to the Spen through this method...but it keeps saying disconnected

[charlesebuka]

You can check it

[Moootje]

If it's a brand new phone i would go back to the store if i were you. 

It should be working😔

[charlesebuka]

to change the phone or the S pen?

[Moootje]

To change both. A new product should be working. 

Where did you buy it?

[charlesebuka]

Nigeria. A shop actually