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Galaxy s10+ troubles

(Topic created on: 30-01-2020 08:05 PM)
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Query1
Student
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Anybody else having trouble accessing apps from lock screen after latest software update?

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6 REPLIES 6
AndrewL
Moderator
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@Query1: What kind of trouble are you having? If you press on the app thumbnail on your lock screen and swipe, what happens?
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Query1
Student
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before the update, I could listen to my music and skip tracks from the lock screen but since the update it wont allow me to do it. I have to unlock the phone and tap on the app before it responds if that makes sense

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Query1
Student
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I cant open e mails etc from the lock screen either which I could do before

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AndrewL
Moderator
Moderator
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@Query1: Which media player are you using? If you have Always On Display enabled, and you double tap the screen, can you see the controls?
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Query1
Student
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The media player is called my music which is what I've always used on samsung. You can see the controls on the lock screen but when you press the pause or skip buttons they dont work when they used to before the update.

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Query1
Student
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I was told to reset the phone etc which I've done but didn't solve the problem

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