galaxy note 10 lite

[lilbrookes]

Hi all have anyone had this issue before the microphone has stopped working on voice calls but works on video call please help

[Anonymous User]

not personally. It would suggest another app is interfering with the priorities of the microphone.
I personally suggest doing a full back up using smart switch, then do a full system reset on yiur ohone to see if the problem persists. then add apps one by one. If adding a particular app causes the problem to recur, then that app is tge problem

[lilbrookes]

thanks ill try that tomorrow as its 01:17 in the morning thank you

[BandOfBrothers]

@lilbrookes 

Please consider going over to your dial pad and type in *#0*#, this will bring up a number of tests to try.

If they don't help then seek support from a Samsung Experience Store or Samsung Service Centre.